Integrated Ticketing System in Shared Web Hosting
Our shared web hosting come with an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a few mouse clicks without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of informational articles, which will provide you with additional info and which may help you resolve any specific issue even before you send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was built with the belief that you should be able to manage everything connected to your semi-dedicated account from a single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a query or experience an obstacle, you can touch base with our customer care team members momentarily without having to go through another admin console. You can search through your web files or check a variety of settings within your account whilst opening a new ticket or reading the reply to an old one. In case you have an enormous number of tickets and you want to find a particular one, you can resort to the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than 60 minutes irrespective of the nature of your question or problem.